Privacy Policy
This Privacy Policy explains how Smooth Movers, a licensed Northampton, Massachusetts moving company, collects, uses, and protects the information you share with us when you request a quote or book a move. By using our website or contacting our office, you agree to the practices described here.
Information we collect
We collect only what we need to quote and complete your move. That typically includes your name, phone number, email address, the pickup and delivery addresses, and details about your home and belongings. When you submit our contact or quote form, that information comes to our office. We may also collect basic, non-identifying website analytics to understand how visitors use the site.
How we use your information
- To prepare an accurate flat-rate quote for your move
- To schedule, dispatch, and carry out the move with our own crews and trucks
- To contact you about your quote, booking, deposit, or final bill
- To handle certificates of insurance, billing, and any service questions
How we share information
We do not sell your personal information, and we do not pass your move to a broker or third-party carrier — we run our own operation. We share details only with our own staff who need them to do your move, and with service providers (for example, payment processing) strictly to the extent required to serve you, or where the law requires disclosure.
Data security and your choices
We take reasonable steps to keep your information secure and retain it only as long as needed for your move, our records, and legal obligations. You may ask us what information we hold, request corrections, or ask us to delete records we are not required to keep. To make any of these requests, or with any privacy question, call our Northampton office and we will help.